Shipping policy

Effective Date: July, 18 2025

Thank you for shopping with Empowered by TSJ. Below is everything you need to know about how your order is processed and shipped.

1. Processing Time

  • All orders are processed within 2–5 business days (excluding weekends and holidays) after your order is confirmed.

  • During high-volume periods (new product launches, holidays, etc.), processing times may be slightly delayed.

  • You will receive an email confirmation once your order is being prepared for shipment.

2. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated at checkout based on your location and the weight of your order.

  • Estimated delivery time:

    • U.S. Domestic Orders: 3–7 business days after processing

    • International Orders: 7–21 business days (currently only shipping to select countries)

Please note: Shipping times are estimates and not guaranteed. We are not responsible for postal delays.

3. Order Tracking

  • Once your order ships, you will receive an email with your tracking number.

  • Please allow up to 48 hours for the tracking information to update.

4. Shipping Providers

We ship primarily via USPS and UPS. We may use alternate carriers for faster or more reliable delivery when needed.

5. Shipping Address Accuracy

  • Please double-check your shipping address before placing your order.

  • We are not responsible for lost or delayed orders due to incorrect or incomplete address information.

  • If you realize there’s an error, contact us within 24 hours of purchase at customerservice@empoweredbytsj.com.

6. Lost or Stolen Packages

  • Once your package is marked as “Delivered” by the carrier, we are not responsible for lost or stolen packages.

  • If you believe your package was stolen or misplaced, please file a claim with the carrier and contact us so we can assist as best we can.

7. Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the package and the damaged item(s).

  2. Email us at customerservice@empoweredbytsj.com within 5 days of delivery.

  3. We’ll work with you on a replacement or credit, depending on the situation.

8. International Shipping 

  • Customs, duties, and taxes are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance.

9. Questions?

If you have any questions about your order or shipping, email us at customerservice@empoweredbytsj.com. We're here to help.