Refund policy

We want you to feel completely aligned with your purchase from Empowered By TSJ. Each item is crafted and curated with intention, care, and high vibrations. However, we understand that things happen - and your peace of mind matters to us. 

ALL SALES ARE FINAL

Due to the nature of our products (which may include spiritual tools, candles, oils, and other handmade or energetic items), all sales are final. We do not accept returns or offer refunds unless your items arrives damaged or incorrect. 

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery. Send an email to customerservice@empoweredbytsj.com with the following:

• Your order number
• A photo of the damage or incorrect item
• A brief description of the issue. 

We will be happy to replace the item or issue a store credit, depending on the situation.

Order Cancellations

Orders cannot be canceled once placed, as many of our items are made-to-order or prepared with specific intentions for each customer.

Shipping Issues

We are not responsible for packages lost or delayed by the postal service. Please ensure your shipping details are correct before placing your order. For shipping concerns, we recommend contacting the carrier first.